At Estea, our investors' feedback is crucial for our quality assurance. Below is how you, as an investor, can provide feedback and complaints, as well as how the handling of these matters takes place.
The first step if you, as an investor, are dissatisfied with your investment is to contact the person who assisted you in investing in the fund, such as your advisor.
You can also directly contact Estea AB by writing to Estea's complaints officer via email: firstname.lastname@example.org, or by mail to:
103 87 Stockholm
Describe your complaint in detail. You will receive a confirmation that your complaint has been received, an estimated processing time, and how you will be notified of the outcome. This is usually done in writing via email for efficiency and traceability.
If you are still not satisfied with the handling of your complaint, you can contact:
Konsumenternas Bank- och finansbyrå
Box 242 23
104 51 Stockholm
101 23 Stockholm